Frequently Asked Questions

About DLB (Dynamic Load Balancing)

Basic Concepts

What is DLB (Dynamic Load Balancing)?

DLB, or Dynamic Load Balancing, is an intelligent power management function that ensures a home or building’s total electricity consumption stays within its power capacity, preventing overloads and tripped breakers.

It automatically adjusts the EV charger’s power output based on real-time electricity usage, ensuring EV charging doesn’t disrupt other devices.

For example, when appliances use significant power, DLB lowers charger output; when usage drops, it increases output for faster charging.

What role does DLB play in EV charging systems?

DLB dynamically adjusts the charger power output to protect the electrical system. It reduces charging power when other devices consume high electricity and increases it when usage drops, ensuring safety and maximizing available power without manual intervention.

How does DLB differ from standard power limits?

The standard Fixed Power Limit allows you to manually set a fixed maximum charging power.

For example, if you set the limit to 3.5 kW, the charger will never exceed that power—regardless of whether other appliances are in use at home.

While this method is simple, it fails to make full use of any available surplus electricity, often resulting in slower charging speeds. It also can't adapt to sudden changes in household power consumption.

In contrast, DLB (Dynamic Load Balancing) is an intelligent, real-time system that continuously monitors your home's total power usage and automatically adjusts the charger's power output accordingly.

For instance, when household electricity demand is low, it increases the charging power to speed up the process.

If there's a sudden spike in power usage, it reduces the charging power to prevent circuit overload and tripping. All of this happens automatically—no manual adjustments are needed.

Working Principles

How does DLB monitor and adjust a home/building’s electrical load?

DLB (Dynamic Load Balancing) uses current sensors (typically CTs) installed in the main electrical panel to monitor real-time power consumption. The sensors send live current data to the charger’s control system, which continuously calculates the difference between total usage and the grid’s capacity.

If power demand nears or exceeds safe limits, the system instantly reduces charging power to prevent overload. When usage drops, it automatically increases power for faster charging—all without manual intervention.

The entire process runs automatically in real time, balancing efficiency and safety.

How does DLB allocate power among multiple chargers?

In systems with multiple chargers, Dynamic Load Balancing acts as a “smart manager,” distributing available power based on total capacity and each charger’s needs.

It monitors total load and allocates power using balanced or priority-based strategies.

For example, with a 30kW capacity and three chargers, DLB might allocate 10kW, 12kW, and 8kW, ensuring no overload while optimizing efficiency.

Does DLB require current transformers (CTs) or smart meters?

Yes, the primary function of DLB (Dynamic Load Balancing) is to automatically adjust the charger's power output based on real-time grid load conditions—ensuring both circuit safety and optimal use of available electricity.

When household or building appliances consume less power, DLB detects surplus capacity in the grid and automatically increases charging speed. Conversely, if high-power devices like air conditioners or kitchen appliances suddenly turn on, causing total consumption to approach the grid's safety limit, DLB promptly reduces charging power to prevent overload and circuit tripping.

The entire process is fully automatic, requiring no user intervention. No matter how the electrical environment changes, the charger dynamically adapts to maintain safe and efficient operation.

Application Scenarios

What are the benefits of DLB in different scenarios?

• Home Use: DLB ensures safe charging without tripping breakers. It lowers charger power when appliances like ACs or ovens are on and increases it when usage drops, all automatically.
• Commercial Garages: DLB allocates power among multiple chargers to prevent overloads. For a 60kW capacity with six chargers, it ensures balanced charging for all vehicles.
• High-Consumption Environments: When multiple high-power devices run, DLB prioritizes household needs, reducing charger power to avoid blackouts.

Installation and Compatibility

Is DLB built-in or separate? How is it installed?

Some chargers have built-in DLB, requiring only a CT; others need a separate DLB module.

Installation, involving CT placement in the distribution panel, system connection, parameter setup, and testing, requires a professional electrician due to high-voltage risks to ensure safety and compliance.

Is DLB compatible with all chargers and solar/storage systems?

Compatibility depends on the charger brand and protocols.

Proprietary DLB systems work seamlessly with the same-brand chargers; third-party compatibility requires protocols like Modbus or OCPP.

DLB works with solar/storage systems by monitoring total load at the main input, adjusting charger power accordingly, provided CTs are correctly installed.

Configuration and Control

Can the DLB system be remotely monitored or controlled via an app?

Yes, most smart EV chargers with DLB (Dynamic Load Balancing) support remote monitoring and control via an app or cloud platform.

Through the app, you can typically:

• View real-time total power consumption of your home or building
• Monitor the current power output of the charging piles
• Check DLB adjustment logs and historical load curves
• Remotely enable or disable the DLB function
• Adjust power limits, priority settings, and dynamic regulation strategies

Some brands also support centralized management via a web portal or smart energy management system (EMS), which is especially useful for commercial parking lots, residential communities, or multi-charger management scenarios.

Important Notes:

• Remote functionality availability depends on the specific charger model and brand
• Entry-level models may have limited or no remote capabilities
• Some systems only support local control via LAN connection
• Cloud-based services may require account registration or subscription

While remote monitoring and control have become standard features in modern smart DLB systems, the exact capabilities and user interface may vary between different manufacturers.

For specific details, it's best to consult the product documentation or contact the charger manufacturer directly.

Does DLB require an internet connection to operate?

DLB’s core functions (monitoring and adjustment) are handled locally via hardware, requiring no internet.

Remote monitoring or data access, however, requires a network connection.

Faults and Maintenance

Does a DLB fault affect charging?

It depends on the type of failure. In most cases, a DLB failure won't completely prevent charging—instead, the dynamic load-balancing function will be lost.

• If monitoring components like current sensors or data transmission fail, the charger typically switches to a default fixed-power mode, operating at the previously set maximum power or a safe range. However, it can no longer track the home or building's total power usage, increasing the risk of overload, especially during high-demand periods.
• If the DLB controller or communication module fails completely, some brands automatically cap the charger's output to a safe level, such as 3.5kW or 7kW, to avoid grid overload from uncontrolled charging.

If you suspect a DLB issue:

• Inspect the current sensors and their connections.
• Check for error alerts in the app or backend system.
• If the problem persists, contact the installation service provider or brand support.

Does the DLB module require regular maintenance?

The DLB module itself is a low-failure-rate electronic device and doesn’t need frequent maintenance.

However, to ensure long-term stable operation, periodic inspections and basic upkeep are recommended:

Current Sensor (CT) Inspection

• Ensure the CT is securely installed: Check for aging, loose wiring, or incorrect sensor positioning. Prevent data collection errors caused by vibration or wear.
• Wiring & Interface Check: Regularly inspect communication lines between the DLB module, charger, and sensors for looseness, damage, or moisture exposure.
• Firmware Updates: Some brands push firmware updates via the app or backend to optimize algorithms or fix minor issues. Keep the system updated.
• Functional Testing: Periodically simulate high-load conditions to verify that the DLB correctly detects load changes and adjusts charging power.

If you still have questions about DLB (Dynamic Load Balancing) and can’t find the answers here, our comprehensive guide to dynamic load balancing in EV charging has more detailed information you’ll find useful.

About EV Charging Time Calculations

Basic Principles

How do I estimate EV charging time?

Charging time is estimated using the formula: battery capacity (kWh) ÷ charging power (kW) = time (hours).

For example, a 60 kWh battery with a 7 kW charger takes ~8.6 hours to fully charge in theory. Actual time may be 10%–30% longer due to battery protection (slower after 80%), DLB restrictions, or environmental factors.

What factors affect actual charging time?

Charging time is influenced by:

• Vehicle limits: The car’s max charging power (e.g., 6.6 kW) caps speed, even with a higher-power charger.
• DLB adjustments: High appliance use triggers DLB to lower charger power, preventing overloads.
• Battery strategy: Charging slows after 80% to protect the battery.
• Temperature: Cold (e.g., winter) or hot conditions reduce efficiency.

Parameter Explanations

How do I check my vehicle’s supported charging power?

Verify max charging power via:

User manual or brand website, listing “max AC charging power” (e.g., 7.2 kW or 11 kW);

Dashboard or app display during charging, showing current power;

Consulting a dealership or support. Actual speed is limited by the lower of the vehicle's or the charger's power.

How do I check the battery state of charge (SoC)? Does it affect time?

Check SoC via dashboard, center console, mobile app, or charger display. SoC impacts time: lower SoC (e.g., 20%) requires more energy, increasing time; post-80% charging slows, extending duration. Monitor SoC to plan charging efficiently.

Practical Applications

How long does a 7 kW home charger take for a 60 kWh battery?

For a 60 kWh battery with a 7 kW charger:

• 20% → 80% (36 kWh): ~5–6 hours;
• 0% → 100%: ~9–10 hours.

Actual time may increase due to Dynamic Load Balancing, appliance use, or cold weather. Ideal for overnight charging for full next-day use.

Equipment Limitations

Does the car or charger determine charging time? Does a higher-power charger always help?

Charging speed depends on the lower of the car’s or charger’s power. For example, an 11 kW car with a 22 kW charger charges at 11 kW. Higher-power chargers only speed up if the car supports it and grid capacity allows (considering DLB). A 22 kW charger offers future-proofing for high-power vehicles without safety risks.

Special cases:

Why does charging slow in certain situations?

• Post-80% slowdown: Battery management reduces power to protect longevity.
• Winter cold: Lower battery activity or preheating extends time.
• Charging with AC on: Air conditioning (1–2 kW) slightly reduces charging power; DLB may further lower output to avoid overloads.

Suggestions and Optimization

1. How can I optimize charging and plan battery levels?
   • Boost efficiency: Use a charger matching the car’s power (e.g., 11 kW), charge at night to avoid appliance peaks, and preheat batteries in winter. Fast chargers (50–100 kW) suit quick top-ups; slow chargers preserve battery life.
   • Commute planning: Charge based on daily needs, e.g., 50 km commute (~7.5 kWh) needs 1–2 hours, keeping 30%–80% SoC for battery health. Charge to 100% only for long trips or cold weather.

You can also check the article "How Long Does It Take to Charge an Electric Car" to learn more about the practical factors influencing EV charging speed, including how dynamic load balancing (DLB) plays a role in optimizing charging efficiency.

About Universal EV Chargers

Basic Understanding

Is there such a thing as a “universal” EV charger?

Yes, “universal” EV chargers exist, but they don’t guarantee compatibility with all vehicles or regions globally. They support multiple mainstream interfaces and charging standards, suitable for most vehicles. Common Universal Chargers:

Global interfaces:

• Europe/China: Type 2 (AC), CCS2 (DC)
• USA: Type 1 (AC), CCS1 (DC)
• Japan: CHAdeMO (DC)
• Tesla: Proprietary or compatible via adapters

Many home/commercial chargers support Type 2, CCS2, or include CHAdeMO adapters, meeting most brand needs.

Limitations: Different countries or older models may use unique interfaces (e.g., CHAdeMO for older Japanese vehicles, Tesla adapters for some models).

Confirm your vehicle’s interface, and use adapters if needed. In China/Europe, Type 2/CCS2 chargers are compatible with over 90% of vehicles.

Are your chargers compatible with different EV brands? Can my car use them?

Our chargers support multiple brands and models, using standard interfaces compatible with most EVs, including BYD, Tesla, NIO, Xpeng, Li Auto, Zeekr, BMW, Volkswagen, Mercedes-Benz, Audi, Toyota, Honda, Nissan, Hyundai, Kia, and more, covering Type 2, CCS2, or adapter-equipped models.

Confirming compatibility:

• Interface: Check your vehicle’s port (Type 2/CCS2 are mainstream; Type 1/CCS1 or CHAdeMO may need adapters; Tesla’s China/EU models are compatible, US models may need adapters).
• Power Matching: Vehicles have power limits (e.g., a 7 kW vehicle with an 11 kW charger is capped at 7 kW).
• Regional Differences: US/Japanese models may need adapters. How to Confirm: Provide your vehicle’s model, year, and region, and we’ll recommend a suitable charger.

What does “universal charger” mean, and how universal is it?

A “universal charger” is compatible with multiple brands and models, adhering to mainstream charging standards.

It’s not brand-specific but follows global or regional interface protocols, allowing safe charging across different EVs.

What makes it universal:

• Interface Compatibility: In China/Europe, Type 2 (AC) and CCS2 (DC) support BYD, Tesla, BMW, etc.
• Protocol Compatibility: Chargers and vehicles “handshake” via standard protocols (e.g., OCPP), auto-adjusting current and voltage.
• Power Range Compatibility: Supports 7 kW, 11 kW, 22 kW, etc., matching vehicle capabilities. Limitations: US (Type 1), Japanese (CHAdeMO), or older Tesla models may need adapters; power is limited by the vehicle or charger’s lower value. In China/Europe, universal chargers work with over 90% of mainstream models.

Interfaces and Protocols

Which charging interfaces do your chargers support (Type 1, Type 2, GB/T, CCS, CHAdeMO)?

Our chargers support Type 2, CCS2, and GB/T (China/Europe standards), with optional Type 1, CCS1, and CHAdeMO for over 90% global model coverage:

AC interfaces:

• Type 2 (IEC 62196-2): Mainstream in China/Europe for BYD, Tesla (China/EU), NIO, BMW, etc.
• GB/T: Some Chinese models.
• Type 1 (SAE J1772): North American models (e.g., Nissan, Toyota) with adapters.

DC interfaces:

• CCS2 (IEC 62196-3): Fast charging for Tesla, VW ID series, BMW, etc.
• CCS1: North American fast charging (e.g., US Tesla, VW).
• CHAdeMO: Japanese fast charging (e.g., Nissan, Honda), with adapters.

Confirm your vehicle’s interface when purchasing, or contact us for guidance.

Can a Type 2 charging gun charge US or Japanese vehicles?

It depends on the vehicle’s interface:

• US Vehicles: Mostly use Type 1 (SAE J1772), requiring a Type 2-to-Type 1 adapter (e.g., for US Tesla, Nissan Leaf).
• Japanese Vehicles: Older models use CHAdeMO (DC), needing a dedicated interface or adapter; newer EU/China models often use Type 2/CCS2, directly compatible.

Key: Confirm the vehicle’s model version (brand, year, region). EU/China models use Type 2 directly; US/Japanese models may need adapters or specific chargers. Contact us for compatibility solutions.

Do your universal chargers support multiple communication protocols (e.g., OCPP 1.6/2.0)?

Yes, our universal chargers support OCPP (Open Charge Point Protocol) versions 1.6 and 2.0, meeting various brand and management system needs.

What is OCPP:

OCPP is a global protocol for communication between chargers and management systems, enabling remote start, monitoring, and billing.

• OCPP 1.6: Mature, widely supported.
• OCPP 2.0/2.0.1: Offers advanced management, secure transmission, and multi-user recognition.

Applications: Home users don’t need OCPP (apps suffice); commercial users require OCPP for remote monitoring, billing, and multi-charger management.

Support: Our chargers come with OCPP 1.6, with some models upgradable to 2.0.

How do I know which interface or protocol my vehicle supports?

You don’t need complex technical documents—just check the charging port or model specs:

Check the port:

• Type 2 (EU): 7-pin round, common in China/Europe.
• Type 1 (US): 5-pin semi-circle, North American models.
• GB/T (China): 7-pin rectangular, some Chinese models.
• CCS2: Type 2 + 2-pin fast charge.
• CHAdeMO: Large round port, older Japanese fast charge.

Manual/Website: Lists AC (Type 2/Type 1/GB/T) and DC (CCS2/CCS1/CHAdeMO) interfaces and max power (e.g., 7 kW AC, 50 kW DC).

Dashboard/App: Displays protocol or power during charging (e.g., “Type 2 AC”). Provide brand, model, year, and region, and we’ll confirm the interface and protocol.

Practical Applications

If I switch vehicles, can I still use my existing charger?

Yes, as long as the new vehicle’s interface matches the charger, it’s fully reusable. Even with lower power, it’s downward compatible, so no need to replace the charger:

• Same Interface: If both vehicles use Type 2 or GB/T, it’s plug-and-play.
• Power Compatibility: A new 11 kW vehicle with a 7 kW charger will charge at 7 kW.
• Exceptions: Different interfaces (e.g., switching to CHAdeMO) require adapters or a new charger. Provide model details to confirm compatibility.

Can one charger charge different brands simultaneously?

Yes, with considerations:

• Multi-Brand Support: Universal chargers with Type 2, CCS2, etc., work with BYD, Tesla, VW, etc.
• Single-Gun Limit: Standard chargers charge one vehicle at a time, requiring sequential charging.
• Dual-Gun Chargers: Can charge two vehicles simultaneously, auto-adapting to each vehicle’s protocol and power. Ensure interface compatibility for seamless use.

Do you provide adapters or converters?

Yes, we offer common adapters:

• Type 2 to Type 1: For US models (e.g., Nissan, Ford).
• Type 2 to Tesla (US): For older US Tesla models.
• Type 2/CCS to CHAdeMO (partial support): For older Japanese models. Note: Adapters only convert interfaces; protocols and power must match. Use certified adapters, and contact us to confirm models.

Regions and Regulations

Are charging standards interchangeable across China, Europe, and North America?

Not fully:

• China: GB/T (AC/DC).
• Europe: Type 2/CCS2, IEC standards.
• North America: Type 1/CCS1, SAE standards.
• Japan: Type 1/CHAdeMO. Type 2 ↔ Type 1 is adaptable; CCS1 ↔ CCS2 is partially compatible; CHAdeMO and GB/T are less interoperable due to interface, protocol, and regulatory differences.

  Can an overseas-purchased vehicle use local chargers in China?

• EU Models (Type 2/CCS2): Directly compatible with China’s Type 2/CCS2 chargers.
• US Models (Type 1/CCS1): Require Type 2-to-Type 1 adapters or CCS1 chargers.
• Japanese Models (CHAdeMO): Need dedicated chargers or adapters (rare in China). Protocols are usually compatible. Provide model and region details for a solution.

Installation and Suggestions

Should I prioritize universality when buying a charger?

If you plan to switch vehicles, have multiple vehicles, or install in public spaces, prioritize universal chargers with Type 2/CCS2 and OCPP support for longevity and convenience:

• Vehicle Switching: Type 2/CCS2 supports Tesla, VW, BMW, etc.
• Multi-User: Ideal for family, guests, or commercial use.
• Global Standards: Avoid brand lock-in. For home use, match your current vehicle; for commercial use, opt for multi-interface and management features.

Can you recommend a charger for my vehicle?

Yes, provide your vehicle model and usage environment, and we’ll recommend the most suitable, compatible, and easy-to-install charger:

• Confirm interface (Type 2, CCS2, GB/T, etc.).
• Match power (e.g., 7 kW, 11 kW).
• Adapt to grid (home/commercial, regional voltage/regulations). Share brand, model, year, region, and usage (home/commercial) for a plug-and-play solution.

Do you offer multi-gun chargers? Can they charge different models simultaneously?

Yes, we provide dual-gun/multi-gun chargers for home or commercial multi-vehicle charging:

• Dual-Gun: Supports Type 2 + Type 1 or CCS2 + CHAdeMO, charging two vehicles.
• Multi-Gun: Commercial chargers support 3–4 vehicles with dynamic power allocation. Chargers auto-detect each vehicle’s protocol and power needs, supporting diverse models.

Still want to learn more? Check out our detailed explanation of universal EV charger to find out more information about its compatibility, standards, buying tips, etc.

MID Meter

Installation and Compatibility

Do your EV chargers come with a built-in MID meter?

Yes, most of our commercial EV charger models come equipped with an MID meter that meets EU certification standards, making them ideal for legal billing and energy management.

The benefits of this design include:

• No need to purchase or install a separate meter, saving space and costs.
• Each unit undergoes thorough factory testing to ensure metering accuracy and regulatory compliance.
• The charging station system can directly read MID meter data for billing, backend analytics, remote monitoring, and more.

Do home models include an MID meter?

Home models typically do not come with an MID meter as standard, since household charging usually doesn’t involve external billing. However, if you have specific needs (e.g., rental properties or business usage tracking), some models offer an optional MID meter.

How can I confirm?

Whether a model includes an MID meter will be clearly indicated in the product manual or specification sheet, noted as:

• Supports MID certification
• Standard or optional feature

If you’re unsure which model to choose, feel free to contact us and share your use case, and we’ll recommend the best option for you.

Do your EV chargers support external MID meters? Is additional configuration required?

Yes, our EV chargers support external MID meters, which are suitable for the following scenarios:

• You’ve already purchased an independent MID meter and want to use it with the EV charger.
• The installation environment requires the meter to be placed separately in a distribution box or metering cabinet for centralized management.
• You need to share MID meter data with other systems, such as a building’s power management system.

Is additional configuration required for external meters?

Yes, typically, the following configurations are needed:

1. Meter Communication Configuration:

• The external MID meter must support standard protocols like Modbus RTU/TCP, RS485, or similar.
• The charging station’s controller needs to be set up with the correct communication parameters (e.g., address, baud rate, protocol type).
• Some projects may require on-site debugging to ensure data synchronization between the charging station and the meter.

2. System Integration Configuration:

• If the charging station is connected to a remote management platform (e.g., an OCPP server), you’ll need to confirm that the platform reads data from the external MID meter.
• For commercial billing scenarios, ensure the billing data comes from the MID meter, not the station’s non-certified internal meter.

3. Installation Configuration:

• The external meter requires separate wiring, connected appropriately from the main power input or output.
• In some projects, the meter may be installed in a central distribution box managed by the property, with the charging station functioning solely as the execution device.

Is an MID meter compatible with a three-phase power system?

Yes, most MID meters support three-phase power systems, especially in high-power scenarios such as commercial applications and EV chargers, where three-phase power is very common. MID meters are fully compatible with these systems.

MID meters support the following power systems:

• Single-phase system (230V): Commonly used in households and light-load environments.
• Three-phase three-wire or three-phase four-wire system (400V/415V): Typically used in factories, shopping malls, parking lots, and charging stations with high power demands.

Why are three-phase MID meters common?

Many commercial EV chargers, 22kW high-power chargers, and industrial electrical equipment operate on three-phase power.

To accurately measure the entire system's energy consumption, a three-phase MID meter is required. Standard single-phase meters cannot accurately record total electricity usage in a three-phase environment.

How to confirm compatibility?

• The product model typically indicates whether it supports “single-phase” or “three-phase.”
• Three-phase MID meters usually have four connection terminals: L1, L2, L3, and N.
• The product manual will explicitly state compatibility with “three-phase four-wire or three-phase three-wire systems.”

If you need to install a charging station in a three-phase environment, choose an MID meter model that supports three-phase systems.

You can also read our comprehensive article about the MID meter to understand it better, including billing, compliance, selection guide and more helpful tips.

Shipping Method of EV Chargers

Shipping Method Options

What shipping methods are available for your EV chargers?

Our EV chargers can be shipped via various methods, tailored to your country, order quantity, and delivery timeline. The main options include:

1. Express Courier: Ideal for samples or small-batch orders (1–3 units). We typically use DHL, FedEx, UPS, or TNT. This method is fast (5–7 days to Europe, Southeast Asia, Oceania, etc.) and perfect for urgent deliveries, though it has higher shipping costs.
2. Air Freight: Suitable for medium-batch orders (5–20 units). More affordable than express courier, with delivery in 7–12 days. After arriving at the destination airport, you can arrange customs clearance or hire a freight forwarder for door-to-door delivery.
3. Sea Freight: Best for large orders (full container or less-than-container loads). It’s the most cost-effective but takes longer, typically 20–40 days depending on the country/port. Ideal for cost-sensitive, non-urgent bulk purchases.
4. Rail Transport (available in some European and Central Asian regions): Available for destinations like Germany, Poland, or Russia via China-Europe rail services. This offers a balance of cost and speed (20–30 days), falling between sea and air freight.

What we need from you:

• Your country or region.
• The number of units ordered.
• Any specific delivery timeline requirements.

We’ll recommend the most cost-effective and reliable shipping solution to ensure timely delivery while keeping costs manageable.

Can I choose sea freight, air freight, or express shipping (e.g., DHL/UPS)?

Absolutely, we support multiple shipping methods, including sea freight, air freight, and international express (DHL, UPS, FedEx, TNT, etc.), to meet your timeline and budget needs.

Here’s a breakdown:

• Sea Freight: Best for large orders. Lowest cost but longest delivery time (20–40 days). Ideal for non-urgent, cost-sensitive projects.
• Air Freight: Great for small to medium orders. Balances cost and speed, with delivery in 7–12 days. Perfect when you need faster delivery without the high cost of express shipping.
• International Express (DHL, UPS, FedEx, TNT): Best for samples or small orders. Fastest delivery (5–7 days) but most expensive. Ideal for urgent projects or testing purposes.

What we need from you:

• Your destination country or city.
• Order quantity and packaging dimensions.
• Any specific delivery deadlines.

We’ll suggest the most suitable and cost-effective shipping option based on your needs.

Can I use my own freight forwarder or preferred shipping method?

Yes, we fully support customers using their own freight forwarders or preferred shipping channels. We understand that some clients have trusted logistics partners or want to streamline their shipping process. Here’s how we can collaborate:

1. Using your own freight forwarder:

You can designate any trusted freight forwarder, whether it’s an international logistics company, regional agent, or a specific customs clearance agent at a port/airport.

• Provide us with the forwarder’s name, contact details, and pickup instructions.
• We’ll arrange delivery to your specified warehouse, port, or airport and provide necessary documentation (packing list, invoice, bill of lading, etc.) for customs clearance.

2. Specifying a preferred shipping channel:

If you prefer a specific courier (e.g., a DHL account), airline, or shipping line, let us know in advance.

• You can provide your account details for direct booking, or we can arrange shipping through your preferred channel while managing the booking process.

Important notes:

• Ensure your chosen forwarder or channel is qualified to handle electronic equipment like EV charging stations, as air freight and certain countries’ customs processes may require special declarations.
• If using your own courier account, we only charge for pre-shipment packaging and handling; you’ll pay shipping costs directly to the courier or forwarder.

What we need from you:

• Freight forwarder name, contact person, and contact details.
• Pickup method (e.g., collection from our facility or delivery to a warehouse).
• Any specific documentation or shipping requirements.

We’ll work closely with you to ensure a smooth shipping process.

Do you offer door-to-door (D2D) shipping services?

Yes, we offer door-to-door (D2D) shipping, delivering from our warehouse directly to your specified address without you needing to manage intermediate logistics, customs clearance, or delivery.

This is the most convenient option for customers unfamiliar with international shipping or those looking to save time.

What’s included in our D2D service?

• Export Clearance: We handle all export procedures from China.
• International Shipping: Arranged via sea freight, air freight, or express courier (DHL, UPS, FedEx, etc.), based on your needs.
• Import Clearance: Our logistics partners manage customs clearance in the destination country to ensure compliance.
• Door Delivery: Post-clearance, local logistics deliver the goods to your warehouse, office, or project site.

Countries with strong D2D coverage:

• Most European countries (Germany, France, Italy, Spain, Netherlands, Poland, etc.)
• United Kingdom
• United States and Canada
• Australia and New Zealand
• Southeast Asian countries (Singapore, Malaysia, Vietnam, Thailand, Philippines, etc.)
• Middle Eastern countries (UAE, Saudi Arabia)
• South Africa and some African countries

Each country’s shipping channels and customs requirements vary, so we’ll tailor a solution to your needs.

What we need from you:

• Recipient’s name, address, and contact details.
• Confirmation of import eligibility for your company (required in some countries).

We’ll handle the entire shipping, clearance, and delivery process. If you’d like a detailed D2D cost estimate, timeline, or additional information, let us know your country and city, and we’ll provide a customized plan and quote.

Timeline and Cost

How long do sea freight and air freight take?

The shipping time for sea freight and air freight depends on your country/region, as well as local customs clearance and logistics efficiency. Below are approximate timeframes for reference:

Sea Freight Timelines (Port-to-Port, with Door-to-Door adding extra time for customs and delivery)

Sea freight timelines can vary significantly, with potential delays of 5–10 days during peak seasons or port congestion. Customs clearance and inland delivery typically add 3–7 days.

Air Freight Timelines (Airport-to-Airport, with Door-to-Door adding extra time for customs and delivery)

For air freight, the total door-to-door timeline, including pickup, customs clearance, and delivery, is typically 7–12 days.

Recommendations:

• If you’re not in a hurry and want to save on costs: Choose sea freight.
• If you need faster delivery: Opt for air freight or international express.
• For 1–2 units, DHL/UPS express is usually the simplest and fastest, delivering in 5–7 days door-to-door.

Is there a big difference in the cost of different methods of transportation?

Yes, the cost difference between shipping methods can be significant, especially for small versus large orders and different destinations. In general: the faster the method, the higher the cost; the slower, the cheaper.

Below is a cost comparison for a single 7kW home charging station (approx. 20–30 kg) for reference (actual costs may vary, so please request a precise quote):

International Express (DHL/UPS/FedEx):

• Cost per unit: ~$150–$350, depending on country and size.
• Timeline: 5–7 days door-to-door.
• Best for: Samples, small orders, or time-sensitive needs.
• Note: Fastest and most convenient, but costs rise sharply for weights above 20 kg.

Air Freight + Self-Managed Customs:

• Air freight cost per unit (airport-to-airport): ~$80–$150.
• Total with customs and delivery: ~$120–$250.
• Timeline: 7–12 days door-to-door.
• Best for: Small urgent orders (3–10 units) where air freight is faster than sea but cheaper than express.

Sea Freight (Less-than-Container Load, LCL):

• Cost per unit (including sea freight, customs, and delivery): ~$30–$80.
• Timeline: 25–45 days door-to-door.
• Best for: Large or non-urgent orders.
• Note: Most cost-effective but slowest, ideal for 5+ units or full containers (20’GP, 40’HQ).

Cost summary:

Note: Costs vary significantly by destination. For example, express and air freight are pricier to Europe and North America, but more affordable to Southeast Asia and the Middle East.

Our advice:

• For single-unit sample testing, use DHL/UPS for the fastest and simplest option.
• For small-batch trials or restocking (3–10 units), air freight is the most cost-effective.
• For large orders or long-term inventory, sea freight saves the most on logistics costs.

How do I know which shipping method is most cost-effective?

To choose the most cost-effective shipping method, consider these three factors:

1. Order quantity and volume:

• 1–2 units or samples → Express is most cost-effective due to low weight/volume pricing and fast processing.
• 3–10 units or small batches → Air freight offers better value, as express costs rise quickly with weight/volume.
• 10+ units or large orders → Sea freight is cheapest, as costs are spread over volume, especially for orders exceeding 1 cubic meter.

2. Delivery timeline requirements:

• Need delivery within 1 week? → Choose express.
• Can wait 1–2 weeks but want to keep costs down? → Choose air freight.
• Okay with 2–6 weeks and prioritizing savings? → Choose sea freight.

3. Destination logistics:

Some countries have cheaper air freight but expensive sea freight, or vice versa.

Examples:

• Singapore/Malaysia: Both sea and air freight are affordable, so choose based on convenience.
• U.S./Europe: Sea freight is cheapest, express is expensive but fastest.
• Middle East/Africa: Air freight is often more affordable, sea freight takes longer, and express can be costly.

What we need from you:

• Your destination city.
• Order quantity.
• Any specific delivery deadlines.

With this information, we can quickly analyze and recommend the most cost-effective and efficient shipping solution for you.

Can you provide shipping cost estimates or assist with inquiries?

Absolutely, we can provide you with shipping cost estimates or help you contact our partnered logistics providers for official quotes. This way, you can understand transportation costs and delivery times in advance to make informed decisions.

You just need to provide the following basic information:

• Destination country and city: For example, Frankfurt, Germany, or Los Angeles, USA—the more specific, the better.
• Order quantity: The number of devices, as different quantities may require different shipping methods.
• Delivery address type: Whether it’s a company warehouse, residential address, or self-pickup at a seaport/airport.
• Time requirements: Whether you need the fastest delivery possible or prefer cost-saving options with more flexible timelines.
• Door-to-Door service: Whether you want us to handle customs clearance and delivery or only manage exports from China.

Once we have your information, we will:

• Estimate the cost range for sea freight, air freight, or express shipping.
• Provide a Door-to-Door price estimate (including customs clearance and delivery fees).
• Contact DHL/UPS, international air freight, or sea freight agents for real-time quotes to get the latest prices.
• Offer a comparison of costs and delivery times for different options to help you choose the best solution.

Additional notes:

• Shipping costs may vary based on real-time exchange rates, fuel prices, shipping routes, and peak/off-peak seasons.
• We will use quotes from our partnered freight forwarders as a basis and strive to secure the most reasonable prices for you.
• If you have a preferred freight forwarder, we can also coordinate with them for shipping.

Packaging and Safety

How are your EV charging stations packaged? Are they drop-resistant?

Our EV charging stations are packaged with industrial-grade protective materials to ensure they remain undamaged during transportation.

Whether shipped via sea freight, air freight, or express courier, we account for the demands of long-distance transport, handling, and multiple transfers, including shock resistance, drop protection, and moisture resistance. Here are the details of our packaging:

Standard Packaging Structure

1. Internal Protection: High-density foam/EPE (pearl cotton) cushioning

• All corners and the base of each charging station are wrapped with thick buffering materials to prevent deformation of the housing or loosening of components due to vibrations or impacts.
• Sensitive areas like screens, connectors, and control modules receive extra-thick protection.

2. Outer Packaging: Sturdy corrugated cardboard or wooden crates

• Small charging stations (e.g., 7kW home models): Packed in 5-layer or thicker reinforced corrugated cardboard boxes, designed to resist pressure and drops.
• Large commercial stations (e.g., 22kW or dual-gun models): Optional cardboard with wooden frames or full wooden crates, ideal for long-distance sea or air freight.

3. Waterproofing:

• The outer packaging is treated with moisture-resistant and splash-proof materials to protect circuits from humidity or rain during transit.

4. Clear Labeling:

• Boxes are marked with clear orientation arrows, fragile symbols, waterproof indicators, and weight details to ensure proper stacking and handling during transport.

Drop-Resistance Details

Our packaging undergoes rigorous pre-shipment testing, including:

• 1-meter free-fall drop tests
• Vibration tests
• Stacking pressure tests

These ensure the packaging can effectively protect the equipment from damage during normal logistics handling, sorting, and transportation.

While extreme mishandling (e.g., throwing from a height or crushing under heavy objects) could pose a risk, our packaging is designed to provide reliable protection under standard shipping conditions.

As a result, you don’t need to purchase additional packaging. Whether shipped via express, air, or sea freight, we reinforce the packaging specifically for long-distance transport. Before each shipment, we inspect both the packaging and the equipment to ensure they leave our facility in perfect condition.

If you have special requirements (e.g., custom wooden crates, anti-theft locks, or eco-friendly packaging), just let us know in advance, and we’ll accommodate your needs.

Do you provide reinforced packaging or wooden crate packaging?

Yes, we can provide reinforced packaging or wooden crate packaging based on your shipping needs and destination requirements.

These options offer a higher level of protection for your equipment, especially suitable for sea freight, bulk shipments, or long-distance transport prone to bumps and impacts.

Available packaging options:

1. Standard Reinforced Cardboard Packaging (Default)

• Suitable for air freight, express shipping, or small-batch deliveries.
• Uses five-layer or thicker corrugated cardboard boxes.
• Internally padded with high-density EPE foam and shock-absorbing materials for full protection.
• Waterproof, dustproof, and drop-resistant.
• Passes a 1-meter drop test.

2. Reinforced Wooden Crate Packaging (Optional, Recommended for Bulk or Sea Freight)

• Uses export-grade, fumigation-free wooden crates that comply with international shipping standards.
• Ideal for full-container loads, large-batch shipments, or heavy commercial charging stations.
• Offers excellent compression resistance, impact protection, and moisture resistance.
• Includes internal shock-absorbing materials to prevent direct contact between equipment and the wooden crate.
• External markings include waterproof, anti-inversion, fragile, and center-of-gravity indicators.

3. For High-Risk Shipping Conditions

If your shipment will face rough road conditions, long-term storage, or humid environments, we can customize:

• Vacuum-sealed moisture-proof film.
• Extra-thick corner guards for added impact protection.
• Double-layer sealing tape to prevent box damage.

How to choose?

Cost details:

• Standard Cardboard Packaging: Included in the product’s factory price.
• Wooden Crate Packaging: Quoted separately based on size and quantity, typically around $50–$150 per cubic meter, with exact costs calculated based on your needs.
• For exports to specific countries (e.g., Australia, New Zealand), wooden crates meet fumigation-free standards, eliminating additional quarantine fees.

What we need from you:

• Shipping method (air freight, sea freight, or express).
• Destination country.
• Estimated quantity.

We will recommend the most suitable and secure packaging solution to ensure your equipment arrives safely.

Who is responsible if the shipment is damaged during transport?

This is a key concern for many customers. Generally, responsibility depends on the shipping method, fault attribution, and insurance coverage, ensuring your interests are protected. Here’s how it works:

1. Our Responsibility

Before shipment, we conduct strict quality checks and secure packaging. If damage occurs during transit due to inadequate packaging or product quality issues, and the shipment is arranged through our logistics channels (with insurance), we will cover full compensation or provide a free replacement.

2. Responsibility During Transport

Note: Without transport insurance, international shipping carries risks like loss, damage, or delays. Most couriers or forwarders offer limited compensation, but amounts are often low, and the claims process can be complex.

3. Recommended Protections

• We recommend purchasing transport insurance for air or sea freight, typically costing 0.5%–1.5% of the cargo value, to cover most unexpected damage or loss.
• For small express shipments, insurance is optional based on your needs.
• We also document shipments with photos before dispatch and provide complete documentation for tracking and potential claims.

4. What to Do if Damage Occurs

• If you receive damaged goods, take photos immediately and retain the packaging and shipping documents.
• Notify us within 3 days, and we’ll assist in initiating the claims process with the logistics provider.
• If the damage is our responsibility or due to the transport process, we’ll prioritize arranging a replacement and refund costs after the claim is processed.

Please let us know your preferred shipping method and insurance needs, and we can advise whether insurance is recommended and what coverage it includes.

Do you purchase transport insurance for shipped products?

We can arrange transport insurance for your shipment upon request to cover risks like damage or loss during transit.

While insurance is not mandatory, we strongly recommend it for international shipments, long-distance sea freight, or high-value orders to minimize potential losses.

Our Insurance Services

• If you choose our logistics services and request insurance, we’ll purchase full transport insurance through the logistics provider or a third-party insurer.
• The insurance amount is based on the declared value of the shipped products, covering common risks like loss, severe damage, or force majeure events (e.g., shipping accidents).
• We provide an insurance certificate or policy number with the shipment for easy tracking and claims.

Insurance Cost Range

• Air Freight/Express: Typically 0.8%–1.5% of cargo value.
• Sea Freight: Typically 0.5%–1.0% of cargo value.
• Costs vary slightly by country, shipping method, and cargo value.

Examples:

• For a $2,000 shipment, air freight insurance costs ~$16–$30.
• For a $5,000 shipment, sea freight insurance costs ~$25–$50.

What happens without insurance?

• We’ll still follow standard packaging and shipping procedures to ensure safe dispatch.
• However, during international transit, risks like loss or damage may result in limited compensation from couriers or forwarders (often based on weight or a capped declared value), which is typically far below the actual value.
• Responsibility follows the terms of the transport provider.

Our advice:

• For small test orders, you may skip insurance, as couriers often provide basic compensation.
• For large or long-distance shipments (especially sea or international air freight), we recommend insurance to avoid significant losses.
• If you use your own forwarder or courier, you can arrange insurance directly with them, and we’ll cooperate with the shipping process.

Customs Declaration and Clearance

Do you provide export customs clearance services?

Yes, we provide comprehensive export customs clearance services for all export orders, ensuring smooth departure from China while complying with customs and transportation requirements.

Whether shipping via sea freight, air freight, or international express, our services include export customs clearance as standard, so you don’t need to handle China’s export procedures yourself.

Our export services include:

1. Export Customs Documentation

• Invoice
• Packing List
• Customs Declaration Form
• Product compliance documents (e.g., copies of CE, RoHS, MSDS certifications, if required)

2. Export Customs Declaration

• We work with freight forwarders or logistics providers to complete electronic export declarations in China.
• In case of customs inspections or audits, we assist in managing the process.

3. Export Tax Processing

• Our products are exported as legitimate trade goods under standard procedures.
• If you need customs documents for tax rebates, we can coordinate in advance.

4. Export Packaging and Shipping Preparation

• All export packaging, shipping marks, and outer box labels comply with international shipping and customs requirements.
• Special labels or certifications required by the destination country can be arranged in advance.

What this means for you:

• You don’t need a Chinese company or import/export license.
• You don’t need to find a customs broker or handle export procedures yourself.
• Simply provide us with the destination country, consignee details, and shipping method, and we’ll take care of the rest.

⚠️ Important notes:

• We handle only China’s export customs clearance. Import clearance in your country/region can be managed by you, your freight forwarder, or us if requested.
• If you opt for Door-to-Door service, we can handle import customs clearance as well.
• For certain sensitive regions (e.g., some South American or African countries), we recommend confirming local policies in advance to avoid clearance issues.

Can you provide a Certificate of Origin, Invoice, and Packing List?

Absolutely, we provide comprehensive export documentation support for all export orders, including but not limited to:

Standard documents we provide:

1. Commercial Invoice

• Specifies product name, quantity, unit price, total price, currency, trade terms, etc.
• Can be tailored to meet the customs clearance or settlement requirements of your country.

2. Packing List

• Details the dimensions, weight, and quantity of items in each package.
• Facilitates verification of shipment details by transport companies and customs authorities.

3. Certificate of Origin (CO)

• Confirms the product’s country of origin as China.
• Supports general Certificates of Origin (standard CO).
• For preferential tariff agreements (e.g., Middle East, ASEAN, RCEP, Eurasian Economic Union), we can assist in obtaining specific COs, depending on the destination country’s requirements.

Additional optional documents (provided based on needs):

• CE Certificate: Confirms that charging station products comply with EU CE safety standards.
• RoHS Certificate: Verifies compliance with EU restrictions on hazardous substances.
• Test Reports: Optional reports on electrical performance, EMC, protection ratings, etc.
• Transport Safety Documents: Such as MSDS (Material Safety Data Sheet) or UN transport declaration documents, if required.

How we provide these documents:

• Paper documents are included with the shipment by default, with some available electronically in advance.
• Scanned copies can be sent before shipment to facilitate import customs clearance.

What we need from you:

• Your destination country.
• Any specific certification or preferential tariff CO requirements.
• The purpose of the documents (e.g., customs clearance, client acceptance, bidding).

We will prepare all required documents and include them with the shipment.

What documents do I need to provide for customs clearance in the destination country?

For customs clearance in the destination country, you typically only need to provide the following basic documents, most of which we will prepare and send to you in advance:

Key documents you will need to provide or coordinate:

1. Commercial Invoice: Provided by us, including product description, quantity, unit price, total value, country of origin, shipper and consignee details, and shipping method.

2. Packing List: Provided by us, detailing the weight, dimensions, packaging type, and itemized contents of each box.

3. Shipping Documents:

• Express: Tracking number (automatically generated for DHL, UPS, FedEx, etc.).
• Air Freight: Airway Bill (AWB).
• Sea Freight: Bill of Lading (BL or copy).

4. Certificate of Origin (if required):

• If your country requires proof of origin for EV charging stations imported from China, we can arrange this in advance.
• In some countries, a Certificate of Origin may qualify you for reduced import tariffs.

5. Importer Credentials (required in some countries):

• For Businesses: Typically requires a company tax ID, importer registration (e.g., EORI, TIN, VAT number).
• For Individuals: Some countries allow personal imports but may require personal tariffs and a copy of an ID or passport.

Additional steps you may need to coordinate:

• Signing a customs clearance authorization or import declaration form for local customs.
• Paying local import duties, value-added tax (VAT/GST), and customs handling fees.
• For certain countries (e.g., Brazil, India), pre-approval or registration for electrical products may be required before import.

If you choose Door-to-Door service:

Our logistics partners will handle the entire customs clearance process. You’ll only need to pay the applicable taxes and fees and assist with basic customs verification. We’ll confirm all required documents before shipping to avoid delays due to incomplete paperwork.

Please provide your destination country and preferred shipping method, and I can give you a detailed list of required customs documents and process recommendations to prevent any delays.

Bulk Shipping

Can large orders be shipped via Less-than-Container Load (LCL)?

Absolutely, large EV charging station orders can be shipped via Less-than-Container Load (LCL) transport, which is ideal for orders that are substantial but don’t fill a standard 20-foot or 40-foot container. LCL shipping is a cost-effective and flexible option for bulk shipments.

When to choose LCL shipping?

• Your order volume doesn’t fill a 20-foot or 40-foot container.
• You’re not in a rush and can accept a slightly longer shipping timeline.
• You want to reduce sea freight costs by avoiding full-container fees for unused space.
• Your order exceeds 3–5 units, where express or air freight costs become too high per unit.

Advantages of LCL shipping:

• Lower Costs: Sea freight is charged by volume, making it much cheaper than express or air freight.
• Efficient Space Use: Multiple shipments share one container, so you only pay for the space you use.
• Ideal for Long-Distance Shipping: Commonly used for destinations like Europe, North America, the Middle East, and Oceania.

Key considerations:

• LCL shipping is typically 3–7 days slower than full-container or air freight, with a total timeline of about 25–45 days.
• Customs inspections or delays with other cargo in the shared container may affect the overall schedule.
• For transport safety, we reinforce packaging, but due to multiple handling stages in LCL, we recommend adding wooden crates or extra shockproof reinforcement for charging stations.
• Customs clearance is handled by you or your agent, or you can opt for our Door-to-Door service, where we manage it for you.

Please share your order quantity and destination country, and I can provide an estimate for LCL shipping costs, container volume, and delivery timeline.

Do you support FCL and LCL shipments?

Yes, we fully support both FCL (Full Container Load) and LCL (Less than Container Load) sea freight shipping methods, allowing us to flexibly arrange shipments based on your order size, budget, and delivery timeline requirements.

FCL (Full Container Load)

Suitable for: Large-volume purchases where the cargo can fill an entire container.

Container options:

• 20GP Container: Approximately 28–30 cubic meters, suitable for 30–60 household EV charging stations.
• 40GP Container: Approximately 58–60 cubic meters, suitable for 60–120 units.
• 40HQ Container: Approximately 68–72 cubic meters, suitable for 70–150 units.

Advantages of FCL:

• Lower shipping costs, as pricing is based on the entire container.
• Faster transit times with flexible scheduling.
• Independent loading and unloading, unaffected by other shipments, ensuring higher safety.

LCL (Less than Container Load)

Suitable for: Small to medium-sized orders where the cargo is insufficient to fill a full container.

• Typically for orders with a volume of 1–15 cubic meters.
• Your cargo is consolidated with other customers’ goods in a shared container, with costs calculated per cubic meter.

Advantages of LCL:

• Cost savings for smaller shipments, as you only pay for the space used.
• Flexible shipping without needing to wait for a full container’s worth of cargo.

How we handle it:

• Both FCL and LCL shipments can be arranged by us, including export customs clearance and transportation to the destination port.
• You can choose port-to-port or Door-to-Door delivery services.
• For large-volume orders, we provide reinforced packaging to prevent damage from collisions or moisture during transit.

Things to note:

• LCL shipments may have slightly longer transit times compared to FCL, with an additional step for container unloading and customs clearance at the destination port.
• LCL carries a slightly higher risk, as it shares space with other shippers’ goods, which may affect clearance or inspections.

If you provide us with your order quantity and destination port, we can calculate:

• Which method is more cost-effective.
• Estimated shipping cost range.
• Volume estimates for FCL or LCL shipments.

How many charging stations can a container hold?

The number of charging stations that can fit in a container depends primarily on the product dimensions, packaging volume, and whether additional wooden crate protection is used.

Below are estimated quantities for common EV charging station types, based on standard container sizes, provided for reference:

1. Small Household EV Charging Stations (Single Gun, Wall-Mounted, ~20–25 kg/unit)

Assumed packaging dimensions: ~45 cm × 40 cm × 25 cm (~0.045 m³ per unit)

Container Specifications and Estimated Quantities (accounting for ventilation and handling space):

2. Medium Commercial EV Charging Stations (Floor-Standing, ~40–60 kg/unit)

Assumed packaging dimensions: ~70 cm × 50 cm × 35 cm (~0.12 m³ per unit)

3. Large Dual-Gun DC Fast Charging Stations (Large-Scale, ~120–150 kg/unit)

Assumed packaging dimensions: ~90 cm × 60 cm × 50 cm (~0.27 m³ per unit)

Special notes:

• Actual container capacity may be reduced due to placement orientation (horizontal/vertical), protective gaps, or wooden crate usage.
• During peak shipping seasons, we recommend reserving 10% extra space to account for potential warehouse shortages or port restrictions.
• Mixed shipments of different models or the use of wooden crates may reduce capacity by 5%–20%.

To provide a more accurate estimate, please share:

• Specific charging station model and dimensions.
• Whether wooden crate packaging is required.
• Shipment quantity and destination port.

With this information, we can perform a more precise container loading simulation and cost estimate.

Regional Restrictions

Can you ship to my country? Which regions are not accessible?

We support shipping EV chargers to most countries and regions worldwide, covering major markets in Asia, Europe, North America, South America, the Middle East, Australia, and Africa.

However, there are a few regions where shipping is restricted or temporarily unavailable due to policy, transportation limitations, or international situations.

Main regions we support:

• Europe: Germany, France, Italy, Spain, Netherlands, Poland, UK, Nordic countries, etc.
• North America: USA, Canada, Mexico
• Asia: Japan, South Korea, Southeast Asia (Singapore, Vietnam, Thailand, Philippines, Malaysia, Indonesia), India, Hong Kong, Taiwan
• Oceania: Australia, New Zealand
• Middle East: UAE, Saudi Arabia, Israel, Qatar, Kuwait, Turkey
• South America: Brazil, Chile, Argentina, Colombia, Peru
• Africa: South Africa, Egypt, Kenya, Nigeria, Morocco

Regions with shipping restrictions or no delivery:

• Conflict Zones: Ukraine, parts of Russia, certain conflict areas in the Middle East
• Policy/Embargoed Regions: North Korea, Syria, Cuba (restricted by export controls)
• Sanctioned or Suspended Countries: Afghanistan, Sudan, Libya, Yemen, etc.
• Remote Islands: Certain small island nations or remote areas (e.g., small South Pacific countries; requires case-by-case confirmation)

What you need to do:

Simply provide us with your destination country and city, and we will:

• Confirm whether export is supported.
• Identify the best shipping route (sea freight, air freight, or express).
• Inform you in advance about local customs clearance, certification requirements, or policy restrictions.

Special notes:

• If your country has challenges with direct customs clearance or transportation, we can assist by arranging shipments to a third country for transshipment, or to your designated logistics warehouse, forwarding company, or overseas agent.

Please tell us your country and city, and I can immediately confirm whether shipping is supported and recommend the best transportation method.

Will there be additional shipping fees for remote areas?

Yes, shipments to certain remote areas or non-major cities may incur a Remote Area Surcharge for international express and air freight.

For sea freight, additional delivery fees may apply for inland transport to remote areas. These extra charges are imposed by international logistics companies (e.g., DHL, UPS, FedEx) or local customs and transport agents.

When do remote area surcharges apply?

1. Destinations in remote small cities, rural areas, mountainous regions, or islands:

• Examples: Australian outback, remote mountainous areas in Western Europe, small towns in Nordic countries, or remote Canadian towns.

2. Delivery addresses far from the nearest distribution hub:

• DHL/UPS use postal codes to determine remote areas, with updated lists published annually.

3. Island nations or overseas territories:

• Examples: Guam, Maldives, Seychelles, where secondary transshipment is required for sea or air freight.

4. Regions with complex customs clearance or limited delivery networks:

• Examples: Certain inland African countries, remote South American highlands, or mountainous areas in Southeast Asia.

Remote Area Surcharge Estimates

Small-batch orders are more affected by remote surcharges, while large-scale sea freight shipments typically have lower relative delivery costs.

How to confirm if my area is remote?

• Provide us with your full delivery address or postal code, and we’ll check via DHL/UPS systems to confirm if it’s classified as a remote area.
• If you have your own logistics channels, we can ship to your designated port or city warehouse, allowing you to handle final delivery and avoid remote surcharges.

Please share your country, city, and postal code, and I can immediately verify if your area is considered remote and estimate any additional surcharges.

Find out more details in our EV charger international shipping guide to learn about methods, costs, timelines and common issues.